Requests are defined in a single catalogue (84 types in total). Below are the requests you can open from the portal, grouped by area. The type determines the handling domain, the workflow/SLA and the required fields.
| Code |
Portal label |
Description |
| HR-LEA |
Leave and permits |
Absence request (holiday, permits, leave) |
| HR-PAY |
Payroll and payslips |
Requests about salary, payslip, adjustments |
| HR-ADM |
HR documents and certificates |
Certificates, attestations, administrative obligations |
| HR-BEN |
Benefits and welfare |
Joining/managing benefits and welfare |
| HR-SUP |
General HR support |
Uncategorised HR questions and support |
| HR-SKI |
Training and development |
Training and skills requests |
| HR-PER |
My goals |
Personal goals/appraisal |
| HR-MOBILITY |
Internal mobility request |
Internal change of role/location |
| Code |
Portal label |
Description |
| IT-INC |
Report an IT problem |
Incident: interruption or degradation of a service |
| IT-SR |
Request an IT service |
Service Request: access, software, hardware, configuration |
| IT-CHG-NRM |
Request an infrastructure change |
Normal Change |
| IT-ASS |
Request an IT asset |
Asset assignment/request |
| Area |
Code |
Portal label |
| Customer Service |
CS-REQ / CS-INC / CS-QUERY / CS-COMPLAINT / CS-CHANGE / CS-FEEDBACK / CS-ESCALATION |
Request a service · Report a disruption · Ask a question · Complaint · Change · Feedback · Escalation |
| Employee Services |
ES-WALKIN / ES-ORDER |
Book on-site support · Request an IT purchase |
| General Mgmt |
GM-INNOV |
Propose an innovative idea |
| Security |
SOC-PHISH |
Report phishing |
The actual list you see depends on the services enabled on the tenant. Each request opens the New ticket/New request dialog (Opening a request) prefilled with the chosen type.
