Processes
Every request follows a process = a sequence of stages, each with possible actions and exit gates (approvals, conditions). Processes are configuration (not code): stages and actions are defined in the catalogue.
HR processes (42)
Section titled “HR processes (42)”| Code | Process | Stages |
|---|---|---|
| HR-LEA | Absence request | 3 |
| HR-EXP | Expense claim | 3 |
| HR-JR | Position opening | 6 |
| HR-CAN | Candidate selection | 6 |
| HR-ONB | Onboarding | 6 |
| HR-OFF | Offboarding | 5 |
| HR-COURSE | Training | 4 |
| HR-CERT | Certification | 3 |
| HR-PULSE | Survey | 3 |
| HR-OKR | Goals | 4 |
| HR-LETTER | HR letter | 3 |
| HR-CONTRACT | Contract | 4 |
| HR-EXIT | Exit interview | 3 |
| HR-CAMPAIGN | Document campaign | 3 |
| HR-PAY | Payslip / Payroll | 3 |
| HR-OVT | Overtime | 3 |
| HR-ATT | Attendance | 3 |
| HR-PER | Appraisal | 4 |
| HR-REVIEW | Period review | 4 |
| HR-360 | 360 feedback | 3 |
| HR-PIP | Performance improvement plan | 4 |
| HR-SKI | Skills | 3 |
| HR-SUP | HR support | 3 |
| HR-ADM | Administrative obligation | 3 |
| HR-COMP | Compensation review | 4 |
| HR-BEN | Benefits | 3 |
| HR-EQUITY | Equity | 3 |
| HR-DISC | Disciplinary procedure | 4 |
| HR-HARASS | Harassment report | 4 |
| HR-ETHICS | Ethics report | 3 |
| HR-SAFE | Workplace safety | 4 |
| HR-GDPR | GDPR request | 3 |
| HR-TERM | Termination | 4 |
| HR-MOBILITY | Internal mobility | 4 |
| HR-VISA | Visa and permit | 4 |
| HR-RET | Retention | 4 |
| HR-WFP | Workforce planning | 3 |
| HR-REC | Recruitment | 4 |
| HR-POL | Policy | 3 |
| HR-LET | Letter | 2 |
| HR-SCHED | Shifts | 3 |
| HR-EVENT | Company event | 4 |
IT processes
Section titled “IT processes”- Change Management: Standard Change (chg-standard), Normal Change (chg-normal), Emergency Change (chg-emergency), with the CAB (pol-cab), Emergency CAB (pol-ecab) and Change Freeze (pol-freeze) policies.
- Incident / Service Request: standard ITSM workflow (opening → taking charge → resolution → closure, with optional CSAT).
- Problem Management: guided fields Symptom, Root cause, Temporary workaround, Permanent fix, Affected CIs, Related incidents.