There are 23 in total: 8 HR, 4 IT/ITSM, 7 Customer Service, 2 Enterprise Service, 1 Governance and 1 Security.
| Portal label |
Code |
Mandatory fields |
| HR documents and certificates |
HR-ADM |
subject, employee ID |
| Payroll and payslips |
HR-PAY |
subject, employee ID, CCNL |
| Holidays and leave |
HR-LEA |
subject, employee ID, absence type/from/to |
| Benefits and welfare |
HR-BEN |
subject, employee ID |
| General HR support |
HR-SUP |
subject |
| Training and development |
HR-SKI |
subject, employee ID |
| My objectives |
HR-PER |
subject, employee ID |
| Internal mobility request |
HR-MOBILITY |
subject, employee ID |
| Portal label |
Code |
Mandatory fields |
| Report an IT problem |
IT-INC |
subject, description, priority |
| Request an IT service |
IT-SR |
subject, description |
| Request an infrastructure change |
IT-CHG-NRM |
subject, description, change type, risk, CAB date, window |
| Request an IT asset |
IT-ASS |
subject, hostname/CI |
| Portal label |
Code |
Mandatory fields |
| Request a service |
CS-REQ |
subject, description |
| Report a service outage |
CS-INC |
subject, description, priority |
| Ask a question |
CS-QUERY |
subject, description |
| Submit a complaint |
CS-COMPLAINT |
subject, description |
| Request a change |
CS-CHANGE |
subject, description |
| Leave feedback |
CS-FEEDBACK |
subject, description |
| Request an escalation |
CS-ESCALATION |
subject, description |
| Portal label |
Code |
Domain |
Mandatory fields |
| Book on-site assistance |
ES-WALKIN |
Enterprise Service |
subject, site |
| Request an IT purchase |
ES-ORDER |
Enterprise Service |
subject, items, total € |
| Propose an innovative idea |
GM-INNOV |
Governance |
subject, description, category |
| Report phishing |
SOC-PHISH |
Security |
subject, sender, URL, threat type |
