Catalogues and Builder
Issue Type Catalog
Section titled “Issue Type Catalog”What it is for. It is the catalogue of ticket types, with create/read/update/delete for custom types.
When to use it. To create/edit ticket types, their fields and portal visibility.
How to open it. From the Settings launcher, Issuetype Catalogue.
What it shows and how to use it. The list of types (84 by default) with the Edit issuetype dialog: required/optional fields, portal visibility, fulfilment team, custom fields.
What happens next. Changes propagate the catalogue (with caching and version gating where applicable).
Notes. See Service requests – Ticket types for the inventory of types; the default team is reconciled in add-only mode.
Service Catalog
Section titled “Service Catalog”What it is for. It manages the catalogue of services offered and the related requests.
When to use it. To define services and self-service requests.
How to open it. From the settings / service hub.
What it shows and how to use it. The services with their associated requests and their visibility.
What happens next. The catalogue feeds the requests that can be opened from the portal (Service requests).
Notes. Linked to domains and queues.
Builder Hub
Section titled “Builder Hub”What it is for. It is the low-code environment for building custom entities and views.
When to use it. To create custom objects/records without development.
How to open it. From the Settings launcher, Builder Hub.
What it shows and how to use it. The objects you have built and the composition tools.
What happens next. The entities you build can be used as records.
Entity Builder
Section titled “Entity Builder”What it is for. It defines custom entities (fields, types, relationships).
When to use it. To model a new record type.
How to open it. From the Builder Hub, Entity Builder.
What it shows and how to use it. The entity editor with fields and relationships.
What happens next. The entity is available for creating records and reports.
Notes. Complements the Report Builder.
Report Builder
Section titled “Report Builder”What it is for. It builds custom reports (no-code).
When to use it. To create tailored reports on platform data.
How to open it. From the Builder Hub / Settings launcher, Report Builder.
What it shows and how to use it. The report editor (sources, columns, filters, aggregations) and the preview.
What happens next. The reports you create can be viewed and scheduled in the Report Centers.
Notes. No-code; it feeds the editorial dashboards.